Customer care
Returns & exchanges
If something isn’t right with your order, contact us first so we can guide you through the appropriate next step. Your rights under applicable consumer law are not limited by this information.
Start a request
Email or WhatsApp us with your order reference, the item name, a short description of the issue, and clear photographs if the item is faulty or incorrect. Please contact us before sending an item back so we can confirm the return method and keep it traceable.
Change-of-mind requests
For a change-of-mind request, contact us within 14 days of delivery or collection. As a voluntary store policy, standard items may be considered if they are unworn, unused, unwashed, undamaged, and returned with their tags and original packaging. We’ll confirm eligibility and any applicable return arrangements before you send the item. This voluntary policy does not take away any rights or remedies available under applicable law.
Faulty, unsafe or incorrectly described goods
Botswana’s Consumer Protection Act 2018 provides consumer remedies for goods that fail to meet the applicable quality requirements and standards. The Competition and Consumer Authority explains that qualifying goods may be returned within six months in their original state without penalty and at the supplier’s risk and expense, with repair, replacement or refund remedies under the Act. Contact us as soon as you identify a problem so we can assess it and arrange the remedy required by law.