Complimentary shipping on orders over P2,500 · Seasonal sale: up to 30% off · New arrivals in the atelierComplimentary shipping on orders over P2,500 · Seasonal sale: up to 30% off · New arrivals in the atelierComplimentary shipping on orders over P2,500 · Seasonal sale: up to 30% off · New arrivals in the atelier
Sew Lovely
Indian Clothing
Suits
Kurtas
Bridal
Alterations

Customer care

Privacy & Terms

This page explains how Sew Lovely handles personal information and the terms that apply to orders, delivery, returns, alterations and use of the website.

Draft for review before publication. Have a qualified Botswana legal professional review this notice and the Terms & Conditions against the store’s actual data practices, provider contracts, registered business details and applicable law.

Privacy notice

Information we collect

When you place an order, we collect the details needed to process it, such as your name, email address, phone number, delivery address where required, order items, delivery choice and order notes. If you create an account, we collect your name and email address and store a protected password hash. If you subscribe to updates, we collect your email address and your subscription choice.

The site stores cart contents, saved items and checkout progress in your browser so those features work between visits. An account session uses a necessary cookie. Browser error reports may include an error message, source and technical request details. We do not ask you to enter payment card numbers in the current checkout.

How we use information

We use order and contact information to confirm, fulfil and support orders; arrange delivery or collection; respond to questions; maintain customer accounts; prevent misuse; and meet legal or accounting obligations. We use newsletter addresses to send Sew Lovely news only where you have chosen to receive it. The optional checkout marketing box is checked by default; untick it before placing your order if you do not want promotional emails. You can also ask us to stop promotional messages at any time.

Sew Lovely

Artisanal Indian Ethnic Wear. Celebrating heritage through craftsmanship.

African Mall, Plot 1006, Gaborone Botswana

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Private previews, new collections and notes from the workroom.

Technical error information is used to diagnose and maintain the website. We do not use the checkout information to send promotional messages unless you have selected the relevant marketing option.

Service providers and international processing

We use service providers to host and operate the store, store order and account records, send order emails and, when configured, monitor technical errors. These may include Cloudflare, Supabase, Resend and Sentry. The Contact page embeds Google Maps, and the site loads fonts from Google Fonts; those providers may receive technical information from your browser when those resources load. Providers process information to deliver their services and may process it outside Botswana. The providers used can change as the store’s technical setup changes.

Retention and security

We keep personal information for as long as needed to handle the purposes described here, operate accounts and orders, resolve disputes, and meet applicable record-keeping duties. We apply reasonable technical and organisational safeguards, including protected password storage and restricted server-side access. No internet transmission or storage method can be guaranteed completely secure.

Your choices and privacy requests

You may request access to, correction of, or deletion of personal information, or raise a concern about how it is used, by contacting us through the details on our Contact us page. We may need to verify your identity and may retain information where the law requires or permits it. You can clear browser-stored cart, saved-item and checkout data using your browser settings; doing so may remove saved shopping progress.

This notice is intended to describe the current storefront. It should be reviewed against Sew Lovely’s actual retention practices, provider arrangements, and obligations under Botswana’s Data Protection Act before publication.

This notice should be reviewed against Botswana’s Data Protection Act and the store’s actual data-handling practices.

Terms & Conditions

These terms apply when you browse the website, place an order, or use Sew Lovely services.

1. About these terms

These Terms and Conditions govern your use of the Sew Lovely website and your purchase of products, services, and reservations through it. By browsing the website, submitting an order, or selecting the terms consent during checkout, you agree to these terms.

Sew Lovely may update these terms from time to time. The version displayed at the time you submit an order will apply to that order. If a material change affects an order already accepted, we will communicate the change where required.

2. Our products and availability

Sew Lovely offers clothing, suits, kurtas, bridal pieces, jewellery, beauty products, alterations, and related items. Product images, colours, measurements, embroidery, and other details are provided as accurately as reasonably possible, but small variations may occur because of lighting, screens, textile batches, and hand-finishing.

All products are subject to availability. A product shown on the website may become unavailable before an order is accepted. Where this happens, we will contact you and offer an appropriate solution, which may include a replacement, an amended fulfilment date, or a refund of the unavailable item.

3. Prices, promotions, and order acceptance

Prices are displayed in Botswana pula unless stated otherwise and may change before an order is accepted. Delivery charges, applicable taxes, and any other charges will be shown at checkout where applicable. Promotional codes must be entered before the order is submitted and may be subject to specific eligibility rules, expiry dates, exclusions, or usage limits.

Submitting an order is an offer to purchase. Your order is accepted only when Sew Lovely confirms it and assigns an order reference. We may decline or cancel an order where a product is unavailable, an obvious pricing or description error occurred, fraud or misuse is suspected, or fulfilment is not reasonably possible. If payment has already been made for a cancelled order, we will arrange a refund of the affected amount.

4. Delivery and collection

At checkout you may be offered Reserve in store, Cash on delivery, or International delivery, subject to availability and the destination. Reserve in store orders are held for collection according to the confirmation message. Cash on delivery is available only where shown at checkout. International delivery charges and timing depend on the destination and are shown or confirmed before fulfilment.

Delivery dates and collection estimates are provided in good faith and are not guaranteed unless expressly stated. Delays caused by couriers, customs, weather, public authorities, or events outside our reasonable control will not be treated as a breach of these terms. You are responsible for providing accurate contact and delivery information and for promptly notifying us of changes.

5. Payment

Available payment methods are displayed during checkout. They may include cash on delivery and pay in store for qualifying orders. A reservation or order marked as pay in store is not paid until the applicable in-store payment is completed. You must not submit payment details that you are not authorised to use.

If an order is not paid when due, Sew Lovely may cancel the order or release a reserved item. Any payment dispute should be raised with us promptly using the contact details below.

6. Returns, exchanges, and defects

For a change-of-mind request, contact us within 14 days of delivery or collection. As a voluntary store policy, eligible standard products may be considered if they are unused, unworn, unwashed, undamaged, and returned with original tags and packaging. Contact us before sending an item back so we can confirm the process. This voluntary policy does not limit any rights or remedies available under applicable law.

The Botswana Consumer Protection Act 2018 provides remedies for qualifying goods that fail to meet applicable quality requirements and standards. The Competition and Consumer Authority explains that qualifying goods may be returned within six months in their original state without penalty and at the supplier’s risk and expense, with repair, replacement or refund remedies under the Act. Contact us promptly with your order reference and details of any faulty, unsafe, incorrect or misdescribed item so we can assess it and arrange the remedy required by law. A change-of-mind policy does not exclude or reduce statutory consumer rights.

7. Alterations and made-to-order work

Alteration and made-to-order services depend on the measurements, instructions, fabric, design, and deadline agreed with you. You are responsible for providing accurate measurements and promptly reviewing any requested confirmation. Alteration or personalised work may not be cancellable or returnable once work has started, except where the service is defective or the law provides otherwise.

We will use reasonable care and skill, but fit can be affected by body shape, fabric behaviour, requested styling, and changes in measurements after confirmation. We may request a fitting or clarification before completing the work.

8. Website use and intellectual property

The website, including its text, photographs, videos, logos, designs, product descriptions, and branding, is owned by or licensed to Sew Lovely. You may use the website for personal, lawful shopping purposes only. You must not copy, reproduce, scrape, alter, distribute, or commercially exploit website content without written permission.

You must not interfere with the website, introduce malicious code, attempt unauthorised access, impersonate another person, submit false information, or use the website in a way that could harm Sew Lovely or other customers.

9. Privacy and promotional communications

We use the information you provide to process orders, communicate about fulfilment, provide customer support, prevent fraud, and operate the website. Please do not submit information that is not necessary for these purposes or that you are not authorised to provide.

The promotional-updates checkbox is optional and checked by default. You may untick it before placing your order, or ask us to stop promotional communications at any time. Order and service messages may still be sent when necessary to fulfil or support an order.

10. Disclaimers and liability

The website and its content are provided with reasonable care, but we do not promise that the website will always be uninterrupted, error-free, or available. Nothing in these terms excludes or limits liability that cannot lawfully be excluded or limited, including applicable consumer rights, liability for fraud, or liability for death or personal injury caused by negligence.

To the extent permitted by law, Sew Lovely will not be responsible for indirect or consequential loss, loss of opportunity, or loss caused by events outside our reasonable control. Our responsibility for a product or service will not exceed the amount paid for the affected product or service, except where applicable law requires otherwise.

11. Events outside our control

We are not responsible for delay or failure caused by circumstances beyond our reasonable control, including natural disasters, fire, power or network outages, labour disputes, public-health events, war, civil unrest, government action, customs restrictions, courier disruption, or failures of third-party platforms. We will take reasonable steps to reduce the effect of a disruption and will communicate material changes where practicable.

12. Contact and governing law

For order support, returns, alterations, or questions about these terms, use the contact details on our Contact us page and include your order reference where relevant. Please do not send card numbers, passwords, or API keys by email.

These terms are intended to be governed by the laws applicable in Botswana, subject to any mandatory consumer protections that apply to you. Any dispute should first be raised with us so that we can try to resolve it promptly and fairly.

Last updated: 25 October 2026